We provide cloud-based software as a service to our users, including agents, purchasers, and vendors, in the real estate sector (Services) through Realista app and web (the Platform).
What kinds of personal information do we collect?
We collect personal information about the users of our Platform and our Services, including vendors, purchasers, and agents. The types of personal information we collect and hold may include your name (including your surname), username, date of birth, telephone number, email address, residential and business addresses, billing or payment information, and web analytics.
How we collect personal information
We will only collect your personal information by lawful and fair means.
When you use our Platform, we collect information which you provide voluntarily (e.g. by creating a user account, creating a listing or user page, or using our Services by any other means). We may also collect your personal information by other means, including when you email us, participate in competitions or promotional activity or market research, subscribe to our mailing list, interact with or follow our social media pages, and/or navigate through our Platform.
We may also collect information about you from real estate agents, agencies, their websites and publications, and from third party service providers (including marketing agencies or promotional partners), or by using tracking technologies such as cookies and other web analytics software or services.
How we keep your personal information secure
We take all reasonable steps to ensure that personal information is protected against misuse, interference and loss, unauthorised access, modification or disclosure. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
The purpose for which we might collect, hold, use, or disclose personal information
We will only collect or hold personal information where it is reasonably necessary for our business functions or activities.
The personal information we collect and hold is used to deliver the Services to you and to our users generally, and to improve and develop our Services and our Website.
- Generally, we may use your personal information to:
- Facilitate the advertisement, negotiation, lease, sale and/or purchase of real property and businesses through the Platform by connecting agents, vendors, and purchasers;
- communicate with you about specific offerings, promotions, or opportunities related to our Services, our business, and the services and businesses of our users or of third parties; and
- administer your account and respond to your enquiries.
We will use your personal information for internal purposes to improve our Services. We may also share it with our related bodies corporate, contractors, agencies, promotional partners, sub-contractors, professional advisors, regulatory and government authorities, or other third party service providers, where we consider it pertinent to do so for the purposes of providing the Services.
We may also disclose your information to any other party where we are authorised or required to do so by law, or otherwise with your consent.
How you can access and correct your personal information
We will, on written request, provide you with access to the personal information we hold about you where we are legally obliged to do so in accordance with the APPs. Your request should be directed to our privacy officer in writing at firstname.lastname@example.org or by the same means in which you provided the personal information.
To protect personal information held by us, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and to retrieve information from storage (if applicable).
We encourage you to update us so that we have accurate, current and complete information. You may correct any errors or request that we delete all or some of your personal information. You may also submit a request not to have any further contact from us.
If we do correct your personal information and we have previously disclosed your personal information to a third party, we will take reasonable steps to notify that third party of the correction unless it is impracticable or unlawful to do so.
Do we use “cookies”?
Yes. When you use our Platform, we (or our IT service providers) may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, we may collect information like the date, time and duration of visits, which webpages are accessed and which external links are activated, or which parts of the Platform you use.
Cookies provide us with an insight into your user experience, which we may use to better understand what Services may be of interest to you and how our Services can be improved.
Will you receive direct marketing?
We will only use your information for direct marketing purposes where we have your consent to do so.
Our direct marketing messages and materials and those of any third parties whom we promote to you will contain a prominent statement that you may request not to receive direct marketing communications, and instructions on how to do so (including, for electronic messages, a functional unsubscribe facility).
You may choose to communicate with us anonymously or by using a pseudonym, however in some circumstances doing so may also affect our ability to provide our Services to you.
Do we share your information overseas?
Some of our service providers, and some of our users or their related bodies corporate may be based overseas. Because the Platform is cloud-based, some of your information may be stored on servers physically located overseas. In order to protect your information, we take care to work with entities and organisations whom we believe maintain an acceptable standard of data security compliance including by ensuring that the recipient of your information is subject to a law, or binding scheme, that has the effect (a) of protecting the information in a way that, overall, is at least substantially similar to the way in which the APPs protect the information, and (b) that there are mechanisms that you can access to take action to enforce that protection of the law or binding scheme.
For more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.